CHILDLINE India Foundation

The CHILDLINE Service in India

CHILDLINE India Foundation

The CHILDLINE service, developed and managed by CHILDLINE India Foundation (CIF), is a 24×7, emergency, free phone outreach service linking children in need of help and protection to organisations run by government departments as well as those run by civil society agencies. Children or concerned adults dial the number 1098 and are connected to the CHILDLINE service in their city. The 1098 service is available across India from all Phone service providers.

Initiated in 1996, CHILDLINE at present operates in 291 cities/towns/districts, through its unique social-franchise .5network of over 540 partner organizations across India and services over 4.5 million calls a year. As of March 2013, CHILDLINE India has serviced 27 million calls.

CHILDLINE is India’s first national level response to the ratification of the United Nations Convention on the Rights of the Child (CRC). Additionally, the CHILDLINE 1098 service receives special mention in the Juvenile Justice (Care and Protection) Act 2000- the Government has requested CHILDLINE to act as a catalyst in bringing together State agencies and voluntary agencies at the local level to ensure implementation of the Act.

The Government of India cites the CHILDLINE service as part of services to UN for the United Nations Convention of Child Rights commitments. When the Ministry of Women and Child Development (MWCD) came into being in 2006, it recognized CHILDLINE India Foundation as the Nodal Mother NGO for implementing the CHILDLINE model across all districts in India. This has subsequently become the framework for the MWCD initiated Integrated Child Protection Scheme program (ICPS). The Integrated Child Protection Scheme (ICPS) of the ministry funds the expansion of CHILDLINE services and has targeted the end of 12th Five Year Plan to cover all 600+ districts of India.


CHILDLINE India Foundation,

406, Sumer Kendra, 4th Floor, PB Marg, Worli, Mumbai 4000018. India

Phone: 91 22 24952610; Fax: 91 22 24903509; email:;